Privacy Policy

Who we are:

West Cork Property Ltd t/a James Lyons O’Keeffe, is a small family run Estate Agents, Auctioneer and Valuers; established in 1891. Our business is located at 48 Main Street, Schull, Co Cork www.westcorkproperty.com; Phone: 028 28122; E-mail: info@westcorkproperty.com.

West Cork Property Ltd is committed to respecting and protecting your privacy and would like you to feel safe when you give us your personal details. We will always clearly identify ourselves in correspondence and on our website.

Our principal business is to market and sell residential & commercial property, provide valuation services, and residential lettings management.

In order to provide you with relevant information, respond to your enquiries and requests, we sometimes request that you provide us with information about yourself. The Privacy Notice will inform you for the information we gather and how it is used.

West Cork Property Ltd maintains the same privacy practices with respect to data that is collected off-line and on-line and this notice will cover both those methods of data collection and use. West Cork Property Ltd complies with EU General Data Protection Directive (GDPR) for the collection, use and retention of all personal data.

For the purpose of the GDPR the data controller is:

Danielle Bray : contact details: info@westcorkproperty.com or 028 28122

Please read this statement carefully as this sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Use of the information we gather / Purpose why we are processing your information

There are a number of reasons why West Cork Property Ltd collect information. We need to know how to contact you, we need to be certain of your identity and we need to understand your circumstances so that we can offer you the best possible customer experience.

Some portions of our website may request that you give us information about yourself, from which we are able to identify you, such as your name, email or other address. The type of information that West Cork Property Ltd may collect from you includes:

Your identity & contact name, copies of ID (which may include your date of birth), PPS number (or foreign equivalent), online user identifiers (such as your log on details), IP addresses, cookie identifiers, email addresses and contact phone numbers. Bank account details, credit/debit card details, authorised signatory details, information relating to power of attorney arrangements. Information you provide to us about others or others provide to us about you. An example relates to information concerning bidder and purchaser details for a property when somebody is bidding on behalf of a third party. Before you disclose information to us about another person, you need to be sure that you have their agreement to do so. We collect information about you in a number of different ways. Some examples include:

• When you set up an account with us online.
• When you register with us to receive property related updates.
• When you make a request to be added to our marketing database.
• When you use our website.
• When you or others give us information verbally or in writing. This information may be by way of registration forms, viewing attendee sheets, through correspondence with us or if you make a complaint.
• From your online activities with third parties where you have given us your consent (e.g. by consenting to our use of certain cookies or other location tracking technologies).

Data will not be held for longer than is necessary, credit card transactions will be held for the duration of the transaction and general client details will be held while you are a customer. Our regulator, the Property Services Regulatory Authority, requires that where clients have engaged in services with us that we maintain their data for six years after the services have ended or is cancelled.

The information we collect about you is used to respond to your requests or process any transactions that you have requested. It may also be used to verify your identity, send you

information or contact you in relation to a property that you have requested information on or that we believe may be of interest to you, after you have chosen to ‘opt in’.

Special Categories of Personal Data

If we collect any special categories of personal data (e.g. health, religious beliefs, racial, ethnic origin – financial information is not classified as special categories of personal data) – we will obtain your explicit consent. And we will ensure the below;

Sharing Information with Third Parties

In certain instance, we may make your information available to third parties with whom we have a relationship where that third party is providing services on our behalf to clients. We will only provide those third parties with information that is necessary for them to perform the services and we take measures to protect your information.

West Cork Property Ltd may disclose information it has collected about you if required to do so by law or when necessary to protect the rights of West Cork Property Ltd or its employees.

Data Subject Rights

West Cork Property Ltd facilitates you, our clients, rights in line with our data protection policy and the subject access request procedure. This is valid on request.

Your rights as a data subject:

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of Access – you have the right to request a copy of the information that we hold on you.
• Right of Rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be Forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to Restriction of Processing – where certain conditions apply to have a right to restrict the processing.
• Right of Portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to Object – you have the right to object to certain types of processing such as direct marketing.
• Right to Object to Automated Processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to Judicial Review – if Organisation Name refuses your request under rights of access, we will provide you with a reason as to why.

All of the above request will be forwarded on should there be a third part involved as we have indicated in the processing of your personal data.

Data Security:

West Cork Property Ltd’s intent is to strictly protect the security of your personal information; honour your choice for its intended use; and carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. We have taken appropriate steps to safeguard and secure information we collect online. However, you should always take into consideration that the internet is an open forum and that data may flow across networks with little or no security measures, and therefore such information may be accessed by people other than those you intended to access it.

How to update and/or amend the personal information you have provided

You are entitled to know whether we hold information about you and, if we do (subject to certain limitations), to have access to that information and have it corrected if it is inaccurate or out of date. To exercise your Right of Access or to update your details under your Right of Rectification or Erasure please email your request to the contact address below with proof of identity.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by West Cork Property Ltd or how your complaint has been handled, you have the right to lodge a complaint directly with the data supervisory authority and/or our Data Protection Officer, Danielle Bray (028 28122, info@westcorkproperty.com).

The complaints section of the Data Commissioner website will guide you through this process.

Or email Data Protection Commissioner to info@dataprotection.ie.

Failure to provide further information

If we are collecting your data (e.g. address verification, photo ID etc.) and you cannot provide this data the consequences of this could mean the contract cannot be completed or details are incorrect.

Business Relationships

This website contains links to other websites. West Cork Property Ltd. Is not responsible for the privacy practices or the content of such websites.